If you have a question that is not covered in our Frequently Asked Questions, please contact us on 0455 376 092.
Can I inspect Phillip Island Kennels and Cattery?
Will my dog have its own kennel?
Will my cat be on its own?
What vaccinations does my pet require?
Please note under current Victorian laws and regulations, all pets brought into a kenneling facility must be up to date with their vaccinations, and we MUST hold a copy of this on your pet’s file. Dogs require C4 or C5 + Kennel Cough and Cats require F3.
Please ensure your pet’s vaccinations will still be current for the entirety of your booking. It’s recommended your dog’s vaccinations are fully up to date and if a booster is due, it is done at least 2 weeks prior to boarding them.
Failure to provide evidence of current vaccinations will result in non-acceptance of your pet to the facility.
All pets should be treated for intestinal worms and fleas prior to their visit with us. Pets that have not been treated will be treated at the owners cost and they will be advised accordingly.
Do you accept dogs with special needs?
My pet is on medication, is that okay?
Yes. Our staff can administer your pets medications whilst they stay with us. Please ensure your pets medication is in its original packaging and provide clear instructions through the online booking portal. We will confirm dosage requirements at the time of Check-In. Additional charges apply for Medication Administration.
Whilst we take all due care when giving pets their medications, we do not accept any responsibility for any reactions or side effects that may occur.
What happens if my pet gets sick or there is an emergency while I am away?
When you create yours and your pet’s profile, and add your booking through the online booking portal, you are able to add your regular Vet and Emergency Contact numbers.
If your pet requires veterinary attention, (in the opinion of Phillip Island Kennels and Cattery) we will contact you for specific actions you’d like us to take. If we can’t reach you or your emergency contact, we’ll always act in the best interest of your pet.
Your pet will be taken to your own vet (if local) during opening hours or non-local clients will be treated by our local veterinary practice. Owners will be liable for all consultation, treatment, and travel costs. Payment must be made in full before the dog can be released.
Can I bring my pets bedding and toys?
Can I bring my dog’s jumper or coat?
What type of food does Phillip Island Kennels and Cattery provide?
We provide a variety of quality wet and dry foods, and treats for both dogs and cats. If your pet is on a special diet or you would prefer they are fed food from home, please ensure food is clearly labelled and provide specific instructions through the online booking portal. We will confirm meal requirements at the time of Check-In. We can accept frozen portions that can be defrosted when required. There is no discount for supplying your own food.
Please note, pets are not fed prior to morning check-outs unless requested.
How often will my pet be fed?
How much exercise will my dog receive?
Twice a day dogs spend between two to four hours outside in our grassed and concrete outdoor runs, weather permitting.
You may request that your dog receive individual farm walks with our staff. This can be added at the time of your bookingunder Extras Services.
What do I do if I don’t want my dog to socialise with other dogs?
No problem at all. We understand that there are many reasons why an owner does not want their dog to socialise with other dogs.
We ask that you log into the customer portal to manage your pet details, add these specific instructions into the pets Behaviour Traits as ‘Non-Social’ and/or the Notes section, and then confirm this verbally with the Phillip Island Kennels and Cattery staff member at the time of Check-In. This information will then be recorded by staff on the pets pen sheet.
What is a Doggie Day Pass?
Whilst your dog is on holiday with us, you might like them for a small beach walk in the morning, or to spend the day with the family then return to us for dinner and bed. Your dog can be collected/and returned between 9:30am–11:00am and between 3:00pm–5:00pm. We ask that you please prearrange this with us so we can ensure they are ready for your collection in the morning.
Please be aware that some dogs may initially find the kennel environment stressful, and it may take a few days to settle in. For this reason, we suggest that you utilise a Doggie Day Pass after a few days of being with us.
Can I check on my pet while I am away?
Can I visit my pet while they are there?
Can I make my booking online?
You can online portal is an easy, fast, and secure way to manage your pet’s holidays. Here you can log into the customer portal to manage yours and your pet details, vaccinations, bookings, invoices and payments. Please select the 'Book Now' to create a profile or log in to your existing account.
All online bookings are requests only and are not confirmed until reviewed by management. You can view the status of your request via your email or log into your profile.
How far in advance can I book my pets stay?
When are your Peak Period times?
Peak Periods refer to any days over the Victorian Public School Holidays, all Public Holidays and Public Holiday Long Weekends, MotoGP World Championship and World Superbikes Championship.
The following minimum charges apply over peak periods in 2024-2025:
Easter (March 28th 2024 – April 1st 2024): 4 day charge
Christmas/New Years (December 20th - January 5th): 5 day charge
Do you require a deposit when I book my pet in?
We require a 30% deposit within 7 days of making the booking outside of peak periods.
All bookings made during Peak Periods require a 50% deposit within 7 days of making the booking to confirm your booking. The remaining 50% is due 28 days before the booking start date.
Nonpayment of deposits may result in a cancellation of your booking.
How can I pay for my booking?
We accept Bank Transfers, Cash and Credit Card* Payments - Mastercard, Visa and EFTPOS.
*A surcharge of 1.6% will apply if paying by credit card.
Payment is required in advance or on Check-In of your pet.
Do you provide any discounts?
Any pet staying with us for 21 days or longer receives a 10% discount on boarding costs.
We offer a 5% discount on boarding costs for Pensioners and Students. You will need to provide proof of this at the time of your booking.
All discounts are not combinable and are at the discretion of management. Please contact us on 0455 376 092 for a personalised quote.
Am I entitled to a refund if I have to cancel or change my booking?
Deposits are refundable up to 28 days before the booking start date.
Bookings cancelled with late notice (within 28 days of the booking start date) are non-refundable/non-transferable.
All refunds will incur a 10% Administration Fee.
Can I pick up my pet earlier?
What is Canine Cough?
Canine Infectious Respiratory Disease (CIRD) otherwise known as Canine Cough or Kennel Cough, is a highly contagious disease that affects a dog’s upper respiratory system. Dogs will typically sound like they have a dry, hacking cough or like something is stuck in their throat.
As the virus is airborne, it can be contracted anywhere where dogs may congregate together (like dog parks, kennels, cafes). It is spread like the common cold in humans.
All dogs who attend Phillip Island Kennels and Cattery must have a current Bordatella vaccination to attend. Like the human Covid-19 and Influenza Vaccine, the Canine Cough vaccine does not prevent illness, it reduces the likelihood and severity of the illness.
We take every measure to minimise the risk of infection to all our valued clients by cleaning and disinfecting all aspects of the kennels, including regular fogging with F10 Veterinary Disinfectant.
Dogs showing any signs of Canine Cough on arrival will be refused admission.
We request that all dogs who have had Canine Cough complete a two-week isolation period once symptoms have ceased before returning to Phillip Island Kennels and Cattery.
your pet deserves a holiday too